Privacy and cookies

How we store and use your personal information. And how you can gain access to it.

The policy

This privacy policy notice is served by Digitopia Design LTD, 1 Wolstonbury Close, Southgate, Crawley, RH11 8TX under the website: https://digitopiadesign.com.

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy, you may wish to cease viewing/using this website and or refrain from submitting your personal data to us.

Data we collect

Our Company collects the following data:

  • personal identification information - name, email address, phone number and any other information sent when using our contact form
  • IP address.

How we collect your data

You directly provide our Company with most of the data we collect. We collect data and process data when you:

  • register online or place an order for any of our products or services
  • voluntarily complete a customer survey or provide feedback on any of our message boards or via email
  • use or view our website via your browser’s cookies
  • send us a message on our contact form.

How we use your data

Our Company collects your data so we can:

  • process your order and manage your account
  • email you with special offers on other products and services we think you might like.

When our Company processes your order, it may send your data to (and also use the resulting information from) credit reference agencies to prevent fraudulent purchases.

How we store your data

Our Company securely stores your data on our web servers based in the UK and provided by https://siteground.com/. We also may make a copy on our local encrypted machine kept securely at the address below.

Our Company will keep your personal data for as long as you are a customer, plus 6 months. Or if you are not a customer, 6 months. Once this time period has expired, we will delete your data unless otherwise agreed with you. If you have agreed to receive marketing from us, we’ll keep your personal data for as long as you’re opted in to receive our marketing.

Marketing

Our Company would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop our Company from contacting you for marketing purposes or giving your data to other members of our Company group.

If you no longer wish to be contacted for marketing purposes, please contact us.

Your data protection rights

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request our Company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our Company corrects any information you believe is inaccurate. You also have the right to request our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that our Company erases your personal data under certain conditions.

The right to restrict processing – You have the right to request that our Company restricts the processing of your personal data under certain conditions.

The right to object to processing – You have the right to object to our Company’s processing of your personal data under certain conditions.

The right to data portability – You have the right to request that our Company transfers the data we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:

Call: 01273 252621
Or email: hello@digitopiadesign.com

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit one of our websites, we may collect information from you automatically through cookies or similar technology.

For further information, visit www.allaboutcookies.org.

How we use cookies

Our Company uses cookies in a range of ways to improve your experience on our website, including:

  • keeping you signed in
  • understanding how you use our website
  • preventing malicious activity on our website.

Types of cookies do we use

There are a number of different types of cookies, however, our website uses:

  • Functionality – our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage your cookies

You can set your browser to not accept cookies (the above website tells you how to remove cookies from your browser). However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 5 December 2019.

How to contact us

If you have any questions about our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us:

Email: hello@digitopiadesign.com
Call: 01273 252621
Or write to us at: Digitopia Design, 1 Wolstonbury Close, Crawley, RH11 8TX.

How to contact the appropriate authorities

Should you wish to report a complaint or if you feel that our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.

Call: 0303 123 1113
Address: https://ico.org.uk/make-a-complaint/

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